Frequently Asked Questions
Useful Information Before Delivery of Goods
You can send documents, clothes, gifts, electronics, household items, food packets (non-perishable), handicrafts, etc.
However, restricted items like liquids, medicine, batteries, gold, cash, and perishable food are not accepted.
Delivery time depends on the destination country.
-
India: 3–5 days
-
USA, Canada, Europe: 10-15 days
-
Australia, Japan: 5–8 days
-
Middle East: 4–7 days
Express options are also available for faster delivery
Usually, you need:
Your citizenship/ID
Receiver’s full address
Receiver’s contact number
Packing list / Item details
For businesses, company PAN/VAT may be required.
Yes, we provide free or affordable home pickup inside Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur).
Just call or message us on WhatsApp.
Price is based on:
Weight
Package size (volumetric weight)
Destination country
Delivery speed (normal or express)
We calculate weight in front of you and provide a final price before sending.
After shipment, you will receive a tracking number.
You can track your parcel online 24/7 through our tracking page or WhatsApp support.
Yes, dry food items are allowed but it depends upon the country.
Always check with our team before packing.
Yes, but they must be properly packed.
We advise adding extra padding.
Insurance is recommended.