Frequently Asked Questions

Useful Information Before Delivery of Goods

You can send documents, clothes, gifts, electronics, household items, food packets (non-perishable), handicrafts, etc.
However, restricted items like liquids, medicine, batteries, gold, cash, and perishable food are not accepted.

Delivery time depends on the destination country.

  • India: 3–5 days

  • USA, Canada, Europe: 10-15 days

  • Australia, Japan: 5–8 days

  • Middle East: 4–7 days

Express options are also available for faster delivery

Usually, you need:

  • Your citizenship/ID

  • Receiver’s full address

  • Receiver’s contact number

  • Packing list / Item details
    For businesses, company PAN/VAT may be required.

Yes, we provide free or affordable home pickup inside Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur).
Just call or message us on WhatsApp.

Price is based on:

  • Weight

  • Package size (volumetric weight)

  • Destination country

  • Delivery speed (normal or express)

We calculate weight in front of you and provide a final price before sending.

After shipment, you will receive a tracking number.
You can track your parcel online 24/7 through our tracking page or WhatsApp support.

Yes, dry food items are allowed but it depends upon the country.
Always check with our team before packing.

Yes, but they must be properly packed.
We advise adding extra padding.
Insurance is recommended.

Scroll to Top